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How long does it take to process returns and exchanges?

First, you’ll need to schedule a pickup time with DHL, and we’ll provide you with a waybill number to facilitate the return. Once the returned product reaches our facility, it will undergo a thorough inspection, which may take up to 72 hours to ensure its condition is suitable for resale. Alternatively, if you prefer to expedite the return process or if you have someone visiting Israel, they can bring the item directly to our physical store at 18 Shlomzion Hamalka St. Jerusalem, Israel for a quicker resolution. This option can be more efficient for those who have the opportunity to visit our store in person. We aim to process returns and exchanges as efficiently as possible while maintaining the quality standards of our products. Please note the return process may be a bit complicated and not profitable for both you and us, so we recommend returning products only when there’s a substantial defect and when you’re not satisfied.

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