What should I do if I accidentally damage a product and need repair assistance?

First, assess the extent of the damage and reach out to our customer support team through email address -service@israelicenterofjudaica.com, phone (TOLL FREE)
1-877-606-2232, or chat, providing details and relevant photographs. Our team will guide you on how to proceed, including instructions for sending the item to our store for repair, if possible. Repair costs may apply, and we’ll inform you of these costs before proceeding. In cases where repair is not feasible, we may offer you an alternative product from our store, and we’ll strive to provide a fair price. Depending on your location and preferences, you can either ship the damaged item to our store or visit us in person for assistance. We always aim to handle repairs with care and maintain our high-quality standards.
For any question about a specific product maintenance and care, feel free to contact our customer service