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What should I do if my order shipment is delayed or has not arrived within the estimated delivery time?

It is important to note that 95% of all our shipments arrive on time, but if necessary and your shipment is delayed or did not arrive on time, additional variables must be considered such as: Jewish holidays, internet shopping holidays, the insurance situation in the State of Israel and more…
All of which can affect the shipping time and cause unexpected delays!
If you need further help, Please reach our customer service by email with order number, and we’ll do our best to find a quick and satisfying solution.

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