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Returns and Refunds Policy

I don’t want this item

Changed your mind? We will be more thay happy to refund or exchange unwanted that is never been used In addition the items need to be in perfect condition within 21 days of receipt. Please click here to reach our Customer Service.

where one of our Customer Service representatives will be able to start your return. When returning non-defective items, you are responsible for the shipping fees and all other inferred costs. Please be aware that all items to be returned must be sent directly to our shop and factory in Israel or we will be unable to begin processing your refund

our shop and factory address is: 

18  Shlomzion Hamalka St. Jerusalem, Israel 

zip code 9414614

The following items can be returned

  • Unused Judaica items and homeware
  • Jewelry, books, and clothing in perfect condition    
  • All items must retain their original packaging, tags, and accessories.

Please note: Gold jewelry, as well as home decor and Judaica items made from 925 sterling silver, may be subject to a 10% restocking fee. Please contact our Customer Service team for details.

The following items cannot be returned:

  • Personalized items like name necklaces or engraved Kiddush cups
  • Original paintings and sculptures
  • Personalized Tallit bag and Tefillin bag

You will not be refunded for these items.

My item is damaged

If your product is broken or otherwise defective, you must let us know within seven days of receiving your package. Send photographs of the damaged item to our Customer Service team here. We’ll refund your return shipping costs and either issue a refund or send a replacement item according to your wishes.

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